Privacy Policy for TarkovQuestie

Last Updated: July 8, 2025

1. Introduction

Welcome to TarkovQuestie ("we," "us," or "our"). We provide a Windows application designed to assist users while playing the video game Escape From Tarkov, accessible via our website at https://tarkovquestie.com (the "Website").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services, including our software application (the "Application").

By using our Website and Application, you agree to the collection and use of information in accordance with this policy.

For any questions or concerns regarding this policy or your data, please contact us at tarkovquestie@support.com.

2. Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our services.

2.1. Personal Data You Provide to Us

Account Information: When you create an account on our Website, we use third-party authentication providers (Google and Yandex). Through these services, we collect your:

  • Name
  • Email address
  • Profile picture/logo

Payment Information: When you subscribe to our Application, our payment processor, Stripe, will collect the necessary payment information to process your subscription. This may include your name, billing address, and payment card details. We do not directly store your full payment card information. We only receive a confirmation of your subscription status from Stripe.

2.2. Information We Collect Automatically

Usage Data: Our hosting provider, Vercel, automatically collects certain information when you visit our Website. This includes:

  • Your Internet Protocol (IP) address for firewall and security purposes.
  • Basic analytics data about your interaction with our Website, such as pages visited and referring websites. Vercel Analytics is privacy-friendly and does not use cookies to track you across different websites or days.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service:

  • To create and manage your account.
  • To process your subscriptions and provide you with access to the Application.
  • To provide you with customer support.

To Communicate with You:

  • To notify you about changes to our service, including updates to the Application or our policies.
  • To respond to your inquiries and provide support.

For Marketing Purposes: We may use your email address to send you information about our Application, special offers, and other news. We will not sell your email address to third parties for their marketing purposes. You have the right to opt-out of these communications at any time (see Section 7 for more details).

To Improve Our Services: We use analytics data to understand how our Website is being used and to improve its functionality and user experience.

For Security Purposes: We use your IP address and other data to protect our Website and Application from fraudulent or malicious activity.

4. Sharing Your Information with Third Parties

We do not sell your personal data. We may, however, share your information with the following third-party service providers who assist us in operating our Website and Application:

Google and Yandex (Authentication): We use Google and Yandex for user authentication. When you choose to log in with one of these services, you are sharing your information with them in accordance with their respective privacy policies. We encourage you to review their privacy policies to understand how they handle your data.

Stripe (Payment Processing): We use Stripe to handle subscription payments. Stripe collects and processes your payment information in accordance with its privacy policy.

Vercel (Hosting and Analytics): Our Website is hosted on Vercel, which also provides us with analytics and security services. Vercel collects your IP address and basic usage data as described in their privacy policy.

5. Data Security

We take the security of your data seriously and have implemented appropriate technical and organizational measures to protect your personal information. These include:

  • Utilizing the security features provided by our hosting provider, Vercel, and our database provider, Neon.
  • Following good coding practices to prevent vulnerabilities.
  • Not handling or storing your passwords directly, as authentication is managed through Google and Yandex OAuth.

However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. International Data Transfers

Our Website is hosted on Vercel, and our database is hosted on Neon, both of which have servers located in the United States. If you are accessing our Website from the European Economic Area (EEA) or other regions with laws governing data collection and use, please be aware that your personal data will be transferred to, stored, and processed in the United States.

For users in the European Economic Area (EEA), we rely on appropriate safeguards, such as Standard Contractual Clauses (SCCs), for the transfer of your data to the United States, as required by the General Data Protection Regulation (GDPR). By using our services, you consent to this transfer, storage, and processing of your data in the United States.

7. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

  • The right to access, update or to delete the information we have on you. You can request access to, correction of, or deletion of your personal data by contacting us at tarkovquestie@support.com. We will respond to your request in a timely manner.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your personal data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where TarkovQuestie relied on your consent to process your personal information.

How to Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email you receive from us.
  • Contacting us directly at tarkovquestie@support.com and requesting to be removed from our marketing list.

8. Cookies and Tracking Technologies

We do not directly use cookies for tracking purposes. However, our third-party service providers (Google, Yandex, Stripe, and Vercel) may use cookies and similar tracking technologies to provide their services, for essential functions, and for security. For example, Vercel uses technologies to ensure the functionality and protection of our Website.

We encourage you to review the cookie policies of these third-party services to understand their practices.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.